Apple iPad 4




Troubleshoot problems with basic functions and settings

I can't turn on my tablet
The touch screen on my tablet isn't responding
My tablet is slow
My tablet's battery life is short

Troubleshoot problems with SMS, MMS and email

I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation



Before you start this troubleshooting guide you need to check one important thing:

Can you access the internet?

Yes No

You need an internet connection for some of the functions when using GPS navigation. It's important to find out if you can access the internet by loading a website in the browser on your tablet. If you can't access the internet, you need to solve this problem. By solving this problem you'll most likely solve your problem with using GPS navigation.

I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my tablet as a Wi-Fi Hotspot
I can't use tethering on my tablet
I can't connect to another Bluetooth device
Another Bluetooth device can't establish a connection to my tablet
I can't use Wi-Fi