Apple iPad Air (iOS8)




Troubleshoot problems with basic functions and settings

I can't turn on my tablet



Possible cause 1 of 9:

Your SIM is blocked
If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently.


What you need to do
You'll need a new SIM. Find a SingTel dealer near you using our Store Locator.

Did this solve the problem?

Apple iPad Air (iOS8)
My tablet doesn't play a message tone when I receive a message
The touch screen on my tablet isn't responding
My tablet is slow
My tablet's battery life is short

Troubleshoot problems with SMS, MMS and email

I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my tablet as a Wi-Fi Hotspot
I can't use tethering on my tablet
I can't connect to another Bluetooth device
Another Bluetooth device can't establish a connection to my tablet
I can't use Wi-Fi