Apple iPhone 4S (iOS5)




Troubleshoot problems with basic functions and settings

I can't turn on my mobile phone
My mobile phone doesn't ring when receiving calls
My mobile phone doesn't play a message tone when I receive a message
My mobile phone's touch screen doesn't work
My mobile phone is slow
My mobile phone's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my mobile phone as a Wi-Fi Hotspot
I can't use tethering on my mobile phone
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone

I can't use Wi-Fi



Possible cause 2 of 6:

You're connected to a Wi-Fi network, but you're not logged on
Some Wi-Fi networks require that you log on.


What you need to do
Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the Wi-Fi network. Follow the instructions to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

Did this solve the problem?

Apple iPhone 4S (iOS5)