Apple iPhone 6s




Getting started

I can't turn on my mobile phone
I can't start my mobile phone
I can't activate my mobile phone

Basic functions

My mobile phone doesn't respond
My mobile phone's memory is full
My mobile phone is slow
My mobile phone's battery life is short
No ringtone is heard on incoming calls
No message tone is heard on incoming messages

Calls and voicemail

I can't receive messages on my voicemail



Possible cause 1 of 2:

Your voicemail hasn't been activated
To receive voice messages, you need to activate your voicemail.


What you need to do
Log on to My Account or call *1626 to activate your voicemail.

Did this solve the problem?

Apple iPhone 6s
I can't listen to my voice messages
I can't make video calls using FaceTime
I receive the same call on my mobile phone and on another device
I can't make voice calls
I can't receive voice calls

Messaging

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email
I can't send and receive iMessages

Apps and media

I can't install apps
I can't use of one my apps
I can't take pictures using the camera
I can't play music
I can't use GPS navigation

Connectivity

I can't use my mobile phone's internet connection
I can't use Wi-Fi
I can't use tethering
I can't use my mobile phone as a personal Hotspot
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't connect to another device using AirDrop
My mobile phone uses a large amount of mobile data