Apple iPhone 6s Plus




Getting started

I can't turn on my mobile phone
I can't start my mobile phone
I can't activate my mobile phone

Basic functions

My mobile phone doesn't respond
My mobile phone's memory is full
My mobile phone is slow
My mobile phone's battery life is short
No ringtone is heard on incoming calls
No message tone is heard on incoming messages

Calls and voicemail

I can't receive messages on my voicemail
I can't listen to my voice messages
I receive the same call on my mobile phone and on another device
I can't make voice calls
I can't receive voice calls

Messaging

I can't send and receive SMS

I can't send and receive MMS



Possible cause 3 of 6:

There's an error in the manual MMS configuration
If you have problems sending and receiving MMS using the manual configuration, you can try retrieving your operator's standard MMS configuration.


What you need to do
Try resetting the MMS settings. You'll find the function in "Cellular Data" in your mobile phone's settings.

Did this solve the problem?

Apple iPhone 6s Plus
I can't send and receive email
I can't send and receive iMessages

Apps and media

I can't install apps
I can't use of one my apps
I can't take pictures using the camera
I can't play music
I can't use GPS navigation

Connectivity

I can't use my mobile phone's internet connection
I can't use Wi-Fi
I can't use my mobile phone as a personal Hotspot
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
My mobile phone uses a large amount of mobile data