Apple iPhone 6s Plus




Getting started

I can't turn on my mobile phone
I can't start my mobile phone
I can't activate my mobile phone

Basic functions

My mobile phone doesn't respond
My mobile phone's memory is full
My mobile phone is slow
My mobile phone's battery life is short
No ringtone is heard on incoming calls
No message tone is heard on incoming messages

Calls and voicemail

I can't receive messages on my voicemail
I can't listen to my voice messages
I can't make video calls using FaceTime
I receive the same call on my mobile phone and on another device

I can't make voice calls



Possible cause 8 of 10:

Roaming isn't activated in your rate plan
If you try to make calls to or from foreign countries, roaming needs to be activated in your rate plan.


What you need to do
Log on to My Account and activate AutoRoam or Pay-As-U-Roam in your rate plan.

Did this solve the problem?

Apple iPhone 6s Plus
I can't receive voice calls

Messaging

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email
I can't send and receive iMessages

Apps and media

I can't install apps
I can't use of one my apps
I can't take pictures using the camera
I can't play music
I can't use GPS navigation

Connectivity

I can't use my mobile phone's internet connection
I can't use Wi-Fi
I can't use tethering
I can't use my mobile phone as a personal Hotspot
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't connect to another device using AirDrop
My mobile phone uses a large amount of mobile data