Apple iPhone 7 Plus

Getting started

I can't turn on my mobile phone
I can't start my mobile phone

I can't activate my mobile phone

Possible cause 4 of 4:

Not adequate network coverage
The network coverage may differ from area to area. In certain areas it may be so low it's not possible to activate your mobile phone.

What you need to do
Try activating your mobile phone later when you're in an area with better network coverage.

Did this solve the problem?

Apple iPhone 7 Plus

Basic functions

My mobile phone doesn't respond
My mobile phone's memory is full
My mobile phone is slow
My mobile phone's battery life is short
No ringtone is heard on incoming calls
No message tone is heard on incoming messages

Calls and voicemail

I can't receive messages on my voicemail
I can't listen to my voice messages
I receive the same call on my mobile phone and on another device
I can't make voice calls
I can't receive voice calls


I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email
I can't send and receive iMessages

Apps and media

I can't install apps
I can't use of one my apps
I can't take pictures using the camera
I can't play music
I can't use GPS navigation


I can't use my mobile phone's internet connection
I can't use Wi-Fi
I can't use my mobile phone as a personal Hotspot
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
My mobile phone uses a large amount of mobile data