BlackBerry Classic




Troubleshoot problems with basic functions and settings

I can't turn on my mobile phone



Possible cause 8 of 9:

Your SIM is faulty
If your SIM is faulty, this is displayed.


What you need to do
Check if your SIM is faulty by inserting it in another mobile phone. If your SIM is not accepted by the other mobile phone, your SIM is probably faulty. Find a SingTel dealer near you using our Store Locator to order a new SIM.

Did this solve the problem?

BlackBerry Classic
My mobile phone doesn't ring when receiving calls
My mobile phone doesn't play a message tone when I receive a message
My mobile phone's touch screen doesn't work
My mobile phone is slow
My mobile phone's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my mobile phone as a Wi-Fi Hotspot
I can't use tethering on my mobile phone
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't use Wi-Fi