BlackBerry Torch 9860

Troubleshoot problems with basic functions and settings

I can't turn on my mobile phone

Possible cause 9 of 9:

The phone lock code is turned on
The phone lock code is used to protect your mobile phone from unauthorised use. When the phone lock code is turned on, it needs to be entered every time you turn on your mobile phone.

What you need to do
Key in your phone lock code. You can now turn off the phone lock code.
If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Did this solve the problem?

BlackBerry Torch 9860
My mobile phone doesn't ring when receiving calls
My mobile phone doesn't play a message tone when I receive a message
My mobile phone's touch screen doesn't work
My mobile phone is slow
My mobile phone's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use tethering on my mobile phone
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't use Wi-Fi