HTC One SV




Troubleshoot problems with basic functions and settings

I can't turn on my mobile phone

My mobile phone doesn't ring when receiving calls



Problem not solved

Unfortunately, we can't solve the problem with your mobile phone.

We suggest you try updating your mobile phone's software  if you haven't done this recently. Mobile phone manufacturers often use software updates to add new functionality and resolve problems.

If this doesn't help, contact customer service on 1688 for more help.

HTC One SV
My mobile phone doesn't play a message tone when I receive a message
My mobile phone's touch screen doesn't work
My mobile phone is slow
My mobile phone's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't make video calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my mobile phone as a Wi-Fi Hotspot
I can't use tethering on my mobile phone
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't use Wi-Fi