Nokia Lumia 820




Troubleshoot problems with basic functions and settings

I can't turn on my mobile phone
My mobile phone doesn't ring when receiving calls

My mobile phone doesn't play a message tone when I receive a message



Before you start this troubleshooting guide you need to check one important thing:

Does your mobile phone ring when there's an incoming call?

Yes No

It's important first to find out if your mobile phone rings when there's an incoming call. If your mobile phone doesn't ring when there's an incoming call, you need to solve this problem. By solving this problem you'll most likely solve your problem with no message tone.

My mobile phone's touch screen doesn't work
My mobile phone is slow
My mobile phone's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my mobile phone as a Wi-Fi Hotspot
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't use Wi-Fi