Nokia Lumia 820




Troubleshoot problems with basic functions and settings

I can't turn on my mobile phone
My mobile phone doesn't ring when receiving calls
My mobile phone doesn't play a message tone when I receive a message
My mobile phone's touch screen doesn't work
My mobile phone is slow
My mobile phone's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app

I can't use one of my apps



Possible cause 6 of 6:

There's no internet connection
Some apps require an internet connection to work.


What you need to do
Check if you can access the internet by loading a website in the phone browser. If you can't access the internet, go to the troubleshooting guide solving internet access problems.

Did this solve the problem?

Nokia Lumia 820

Troubleshoot problems with connectivity

I can't use my mobile phone as a Wi-Fi Hotspot
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't use Wi-Fi