Nokia Lumia 820




Troubleshoot problems with basic functions and settings

I can't turn on my mobile phone
My mobile phone doesn't ring when receiving calls
My mobile phone doesn't play a message tone when I receive a message
My mobile phone's touch screen doesn't work
My mobile phone is slow
My mobile phone's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS



Possible cause 1 of 3:

There's an error at the receiving end
If you're having problems sending SMS to a specific number, the error might be at the receiving end.


What you need to do
Send an SMS to another number to check if the error is at the receiving end.

Did this solve the problem?

Nokia Lumia 820
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my mobile phone as a Wi-Fi Hotspot
I can't connect to another Bluetooth device
Another Bluetooth device can't connect to my mobile phone
I can't use Wi-Fi