Samsung Galaxy Tab A




Troubleshoot problems with basic functions and settings

I can't turn on my tablet
There's no incoming call alert on my tablet
My tablet doesn't play a message tone when I receive a message
The touch screen on my tablet isn't responding
My tablet is slow
My tablet's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app

I can't use one of my apps



Possible cause 6 of 7:

You've got a new phone number
Some apps require your phone number in order to work. If you've gotten a new phone number since you installed the app, you may need to key in your phone number again.


What you need to do
Uninstall the required app and install it again. Start the required app and follow the instructions to key in your phone number.

Did this solve the problem?

Samsung Galaxy Tab A

Troubleshoot problems with connectivity

I can't use my tablet as a Wi-Fi Hotspot
I can't use tethering on my tablet
I can't connect to another Bluetooth device
Another Bluetooth device can't establish a connection to my tablet
I can't use Wi-Fi