Samsung Galaxy Tab S 10.5




Troubleshoot problems with basic functions and settings

I can't turn on my tablet



Possible cause 8 of 9:

You're asked to key in your PUK
If you enter an incorrect PIN three times in a row, you need to key in your PUK.


What you need to do
Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained by contacting customer service on 1688.

Did this solve the problem?

Samsung Galaxy Tab S 10.5
There's no incoming call alert on my tablet
My tablet doesn't play a message tone when I receive a message
The touch screen on my tablet isn't responding
My tablet is slow
My tablet's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't make video calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my tablet as a Wi-Fi Hotspot
I can't use tethering on my tablet
I can't connect to another Bluetooth device
Another Bluetooth device can't establish a connection to my tablet
I can't use Wi-Fi