Samsung Galaxy Tab S2 9.7




Troubleshoot problems with basic functions and settings

I can't turn on my tablet



Possible cause 2 of 9:

You're asked to key in your PUK
If you enter an incorrect PIN three times in a row, you need to key in your PUK.


What you need to do
Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained by contacting customer service on 1688.

Did this solve the problem?

Samsung Galaxy Tab S2 9.7
There's no incoming call alert on my tablet
My tablet doesn't play a message tone when I receive a message
The touch screen on my tablet isn't responding
My tablet is slow
My tablet's battery life is short

Troubleshoot problems with calls and voicemail

I can't make voice calls
I can't receive any calls
I can't receive messages on my voicemail
I can't check my voicemail

Troubleshoot problems with SMS, MMS and email

I can't send and receive SMS
I can't send and receive MMS
I can't send and receive email

Troubleshoot problems with multimedia, apps and internet

I can't use GPS navigation
I can't access the internet
I can't take pictures using the camera
I can't play music
I can't install an app
I can't use one of my apps

Troubleshoot problems with connectivity

I can't use my tablet as a Wi-Fi Hotspot
I can't use tethering on my tablet
I can't connect to another Bluetooth device
Another Bluetooth device can't establish a connection to my tablet
I can't use Wi-Fi