Search for topic or select one below

I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

Want to set up your tablet for internet? Follow these easy instructions.

Step 1 of 8

Find "APN Settings"

Tap Settings.

Step 2 of 8

Find "APN Settings"

Tap Mobile Data.

Step 3 of 8

Find "APN Settings"

Tap APN Settings.

Step 4 of 8

Enter APN

Tap APN.
If you're on a pay monthly rate plan:
Key in e-ideas
If you're on a pay as you go rate plan:
Key in hicard

Step 5 of 8

Enter username

Tap Username and key in 65ideas

Step 6 of 8

Enter password

Tap Password and key in 65ideas

Step 7 of 8

Return to the home screen

Tap Mobile Data

Step 8 of 8

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides