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I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

You can set your tablet to find a network automatically or you can choose a network manually by following these easy instructions. Please note: if you select a network manually, the network connection will be lost if you're out of range of the selected network.

Step 1 of 7

Find "Carrier"

Tap Settings.

Step 2 of 7

Find "Carrier"

Tap Carrier.

Step 3 of 7

Choose option

Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

Step 4 of 7

2a - Select network manually

If automatic network selection is turned on:
Tap the indicator next to "Automatic" until the function is turned off.

Step 5 of 7

2a - Select network manually

Your tablet searches for networks within range.
Tap the required network (eg. SingTel Mobile).
Your display will tell you if you've access to the network you've chosen.

Step 6 of 7

2b - Select network automatically

Tap the indicator next to "Automatic" until the function is turned on.

Step 7 of 7

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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