Search for topic or select one below

I can't use one of my apps

If you can't use apps, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

Some applications aren't ended completely when your tablet returns to the home screen. They keep running in the background unless you end them from the list of active applications.

Step 1 of 4

End active applications

Tap the Home key twice.
At the bottom of the display a list of active applications is displayed.

Step 2 of 4

End active applications

Tap and hold any menu item until the menu items start to jiggle.

Step 3 of 4

End active applications

Tap the end application icon to end the required application.

Step 4 of 4

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides