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I can't use one of my apps

If you can't use apps, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

Want to download new apps from App Store? It's easy, but remember you need to set up your tablet for internet and activate your Apple ID before you can use this function.

Step 1 of 12

Find "App Store"

Tap App Store.

Step 2 of 12

Find app

To search by category:
Tap Featured.

Step 3 of 12

Find app

Tap More.
Go to the required category.

Step 4 of 12

Find app

To search by name:
Tap Search Store.

Step 5 of 12

Find app

Key in the name of the required app and tap Search.

Step 6 of 12

Install app

Tap the required app.

Step 7 of 12

Install app

To install a free app:
Tap FREE.

Step 8 of 12

Install app

Tap INSTALL APP.

Step 9 of 12

Install app

To buy an app:
Tap the price.

Step 10 of 12

Install app

Tap BUY APP.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to install the app.

Step 11 of 12

Install app

Tap the Home key to return to the home screen.

Step 12 of 12

Use app

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Swipe right for the next step

Tap anywhere to dismiss

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