Search for topic or select one below

The touch screen on my tablet isn't responding

If the touch screen isn't responding, follow these instructions to solve the problem.
We found 1 possible solutions to your problem. Click Start guide to see the solutions.

If you want to avoid accidental key taps, you can lock the tablet keys and display.

Step 1 of 10

Choose option

Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.

Step 2 of 10

1a - Turn screen lock on or off

To turn on the screen lock:
Briefly tap On/Off.

Step 3 of 10

1a - Turn screen lock on or off

To turn off the screen lock:
Briefly tap On/Off.

Step 4 of 10

1a - Turn screen lock on or off

Drag the arrow right.

Step 5 of 10

1b - Select setting for automatic screen lock

Tap Settings.

Step 6 of 10

1b - Select setting for automatic screen lock

Tap General.

Step 7 of 10

1b - Select setting for automatic screen lock

Tap Auto-Lock.

Step 8 of 10

1b - Select setting for automatic screen lock

To turn on automatic screen lock:
Tap the required interval.

Step 9 of 10

1b - Select setting for automatic screen lock

To turn off automatic screen lock:
Tap Never.

Step 10 of 10

1b - Select setting for automatic screen lock

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides