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I can't send and receive email

If you can't send and receive email, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Want to write and send an email? It's easy, but remember you need to set up your tablet for email or set up your tablet for Exchange email before you can use this function.

Step 1 of 13

Find "Mail"

Tap Mail.

Step 2 of 13

Select email account

To view a list of email accounts:
Tap the field in the top left corner of the display.

Step 3 of 13

Select email account

Tap the field in the top left corner of the pop-up menu.

Step 4 of 13

Select email account

Tap the required email account below "Inboxes".

Step 5 of 13

Create email

Tap the new email icon twice.

Step 6 of 13

Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

Step 7 of 13

Enter subject

Tap Subject and key in a subject.

Step 8 of 13

Write text

See how to write text.

Tap the text input field and write the required text.

Step 9 of 13

Attach file

Tap and hold anywhere on the text input field.
Tap Insert Photo or Video.

Step 10 of 13

Attach file

Go to the required folder.
Tap the required picture or the required video clip.

Step 11 of 13

Attach file

Tap Use.

Step 12 of 13

Send the email

Tap Send when you've finished your email.

Step 13 of 13

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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