Search for topic or select one below

I can't turn on my mobile phone

If you can't turn on your mobile phone, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

Follow these easy instructions to turn your mobile phone on and off. Remember, you need to insert your SIM into your mobile phone before you turn it on.

Step 1 of 7

Turn on your mobile phone

The PIN is used to protect your SIM from unauthorised use. See how you change your PIN.If you enter an incorrect PIN three times in a row, your SIM will be blocked.

Tap and hold On/Off until your mobile phone is turned on.

Step 2 of 7

Turn on your mobile phone

The PIN is used to protect your SIM from unauthorised use. See how you change your PIN.If you enter an incorrect PIN three times in a row, your SIM will be blocked.

Drag the arrow right.

Step 3 of 7

Turn on your mobile phone

The PIN is used to protect your SIM from unauthorised use. See how you change your PIN.If you enter an incorrect PIN three times in a row, your SIM will be blocked.

If required, tap Unlock.

Step 4 of 7

Turn on your mobile phone

The PIN is used to protect your SIM from unauthorised use. See how you change your PIN.If you enter an incorrect PIN three times in a row, your SIM will be blocked.

If required, key in your PIN and tap OK.

Step 5 of 7

SIM rejected

If your SIM is rejected:
Contact your mobile phone store or your service provider.

Step 6 of 7

Turn off your mobile phone

Tap and hold On/Off.

Step 7 of 7

Turn off your mobile phone

Drag the arrow right to turn off your mobile phone.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides