Search for topic or select one below

Want to unblock your SIM? It's easy, but you'll need a PUK to unblock your SIM.

Step 1 of 8

Turn off your mobile phone

Tap and hold On/Off.

Step 2 of 8

Turn off your mobile phone

Drag the arrow right to turn off your mobile phone.

Step 3 of 8

Turn on your mobile phone

Tap and hold On/Off until your mobile phone is turned on.

Step 4 of 8

Unblock SIM

The display tells you that your SIM is blocked.

Drag the arrow right.

Step 5 of 8

Unblock SIM

Tap Unlock.

Step 6 of 8

Unblock SIM

Key in your PUK and tap OK.

Step 7 of 8

Unblock SIM

Key in a new four-digit PIN and tap OK.

Step 8 of 8

Unblock SIM

Key in the new PIN again and tap OK.

Your mobile phone is ready for use.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides