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I can't receive messages on my voicemail

If you can't receive messages on your voicemail, follow these instructions to solve the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

You can divert incoming calls to your voicemail. You can choose which types of calls you want to divert, such as all calls, missed calls or when the mobile phone is busy.

Step 1 of 8

Find "Keypad"

Tap Phone.

Step 2 of 8

Find "Keypad"

Tap Keypad.

Step 3 of 8

Choose option

Choose one of the following options:
Divert all calls, go to 2a.
Divert missed calls, go to 2b.
Divert if unavailable, go to 2c.
Divert if busy, go to 2d.

Step 4 of 8

2a - Divert all calls

Key in **21*+6596301389#

Step 5 of 8

2b - Divert missed calls

To select for how long you want your mobile phone to ring before the call is diverted:
Key in **61*+6596301389**the required number of seconds#
Key in *61*+6596301389**5#

Step 6 of 8

2c - Divert if unavailable

Divert if unavailable compiles divert missed calls and divert if busy in one setting.

Key in**62*+6596301389#

Step 7 of 8

2d - Divert if busy

Key in**67*+6596301389#

Step 8 of 8

Send request

Tap Call.

Swipe right for the next step

Tap anywhere to dismiss

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