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I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 7 possible solutions to your problem. Click Start guide to see the solutions.

You can set your mobile phone to find a network automatically or you can choose a network manually by following these easy instructions. Please note: if you select a network manually, the network connection will be lost if you're out of range of the selected network.

Step 1 of 7

Find "Carrier"

Tap Settings.

Step 2 of 7

Find "Carrier"

Tap Carrier.

Step 3 of 7

Choose option

Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

Step 4 of 7

2a - Select network manually

If you're out of range of the selected network, your mobile phone won't work.

If required, tap Automatic to turn off automatic network selection.
Your mobile phone will search for networks within range.
A list of available networks will show on your display.

Step 5 of 7

2a - Select network manually

If you're out of range of the selected network, your mobile phone won't work.

Tap the required network (eg. SingTel Mobile).
Your display will tell you if you've access to the network you've chosen.

Step 6 of 7

2b - Select network automatically

Tap Automatic to turn on automatic network selection.

Step 7 of 7

Exit

Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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