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I can't use one of my apps

If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

Your mobile phone may not react due to overload or errors in the operating system. If this happens, it might help to restart your mobile phone.

Step 1 of 1

Restart your mobile phone

Tap and hold On/Off and the Home key for about 10 seconds.
Your mobile phone is turned off and after a moment it's turned on again.

Swipe right for the next step

Tap anywhere to dismiss

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