Search for topic or select one below

My mobile phone is slow

If your mobile phone is running slowly or if applications aren't responding, follow these instructions to solve the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

Some applications aren't ended completely when your mobile phone returns to standby mode. They keep running in the background unless you end them from the list of active applications.

Step 1 of 4

End active applications

Tap the Home key twice.
At the bottom of the display a list of active applications is displayed.

Step 2 of 4

End active applications

Tap and hold any menu item until the menu items start to jiggle.

Step 3 of 4

End active applications

Tap - in the top left corner of the required menu item to end the application.

Step 4 of 4


Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides