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I can't start my mobile phone

If you can't start your mobile phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

If you've keyed in an incorrect PIN three times in a row, you need to key in the PUK.

Please note: if you haven't received a PUK or don't know it, it can be obtained by contacting customer service on 1688.

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