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My mobile phone's touch screen doesn't work

If the touch screen isn't responding, follow these instructions to solve the problem.
We found 1 possible solutions to your problem. Click Start guide to see the solutions.

If you want to avoid accidental key taps, you can lock the phone keys and display.

Step 1 of 10

Choose option

Choose one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.

Step 2 of 10

1a - Turn key lock on or off

You can answer an incoming call without unlocking the keys.

To turn on the key lock:
Briefly tap On/Off.

Step 3 of 10

1a - Turn key lock on or off

You can answer an incoming call without unlocking the keys.

To turn off the key lock:
Briefly tap On/Off.

Step 4 of 10

1a - Turn key lock on or off

You can answer an incoming call without unlocking the keys.

Drag the arrow right.

Step 5 of 10

1b - Select setting for automatic key lock

You can set your mobile phone to lock the keys when it has been idle for a while.

Tap Settings.

Step 6 of 10

1b - Select setting for automatic key lock

You can set your mobile phone to lock the keys when it has been idle for a while.

Tap General.

Step 7 of 10

1b - Select setting for automatic key lock

You can set your mobile phone to lock the keys when it has been idle for a while.

Tap Auto-Lock.

Step 8 of 10

1b - Select setting for automatic key lock

You can set your mobile phone to lock the keys when it has been idle for a while.

To turn on automatic key lock:
Tap the required interval.

Step 9 of 10

1b - Select setting for automatic key lock

You can set your mobile phone to lock the keys when it has been idle for a while.

To turn off automatic key lock:
Tap Never.

Step 10 of 10

1b - Select setting for automatic key lock

You can set your mobile phone to lock the keys when it has been idle for a while.

Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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