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My mobile phone doesn't respond

If your mobile phone stops responding while you're using it, there may be several causes of the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

If your mobile phone is slow or freezes, it might help to restart it.

Step 1 of 2

Restart your mobile phone

Tap and hold the Home key.

Step 2 of 2

Restart your mobile phone

At the same time, tap and hold On/Off until your mobile phone is restarted.

Swipe right for the next step

Tap anywhere to dismiss

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