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I can't play music

If you can't play music on your mobile phone, follow these instructions to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

Want to transfer audio files from your computer to your mobile phone? Follow these easy instructions.

Step 1 of 6

Install iTunes

Go to www.itunes.com on your computer.
Find the download section on the website to download iTunes.
Download and install iTunes on your computer.

Step 2 of 6

Connect mobile phone and computer

Start the program iTunes on your computer.

Step 3 of 6

Connect mobile phone and computer

Connect the data cable to the socket at the bottom of your mobile phone and to the computer's USB port.

Step 4 of 6

Transfer audio files

Depending on your settings in iTunes, the transfer may start automatically.

To start the transfer manually:
Select your mobile phone in the menu to the left.

Step 5 of 6

Transfer audio files

Select Music.
Follow the instructions on the screen to select the required settings.

Step 6 of 6

Transfer audio files

Select Apply.

Swipe right for the next step

Tap anywhere to dismiss

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