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I can't receive messages on my voicemail

If you can't receive messages on your voicemail, follow these instructions to solve the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

You can divert incoming calls to your voicemail. You can choose which types of calls you want to divert, such as all calls, missed calls or when the mobile phone is busy.

Step 1 of 7

Find "Keypad"

Tap Phone.

Step 2 of 7

Find "Keypad"

Tap Keypad.

Step 3 of 7

Choose option

Choose one of the following options:
Divert all calls, go to 2a.
Divert missed calls, go to 2b.
Divert if unavailable, go to 2c.
Divert if busy, go to 2d.

Step 4 of 7

2a - Divert all calls

If you choose to divert all calls, the divert icon is displayed in standby mode.

Key in **21*+6596301389#
Tap Call.

Step 5 of 7

2b - Divert missed calls

To select how long you want your mobile phone to ring before the call is diverted:
Key in **61*+6596301389**the required number of seconds#

Tap Call.

Step 6 of 7

2c - Divert if unavailable

Key in**62*+6596301389#
Tap Call.

Step 7 of 7

2d - Divert if busy

Key in**67*+6596301389#
Tap Call.

Swipe right for the next step

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