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I can't send and receive email

If you can't send and receive email, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Want to write and send an email? It's easy, but you need to set up your mobile phone for email or you need to set up your mobile phone for Exchange email before you can use this function.

Step 1 of 13

Find "Mail"

Tap Mail.

Step 2 of 13

Choose email account

To see a list of email accounts:
Tap the field at the top left corner of the display.

Step 3 of 13

Choose email account

Tap the required email account below Inboxes.

Step 4 of 13

Create email

Tap the new email icon.

Step 5 of 13

Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

Step 6 of 13

Enter subject

Tap Subject and key in a subject.

Step 7 of 13

Write text

See how to write text.

Tap the text input field and write the required text.

Step 8 of 13

Attach file

Tap and hold anywhere on the text input field.
If required, tap arrow right.

Step 9 of 13

Attach file

Tap Insert Photo or Video.
Go to the required folder.

Step 10 of 13

Attach file

Tap the required picture or the required video clip.

Step 11 of 13

Attach file

Tap Choose.

Step 12 of 13

Send the email

Tap Send.

Step 13 of 13


Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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