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My mobile phone's touch screen doesn't work

If the touch screen isn't responding, follow these instructions to solve the problem.
We found 1 possible solutions to your problem. Click Start guide to see the solutions.

If you want to avoid accidental key taps, you can lock the phone keys and display.

Step 1 of 9

Choose option

Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.

Step 2 of 9

1a - Turn screen lock on or off

To turn on the screen lock:
Briefly tap On/Off.

Step 3 of 9

1a - Turn screen lock on or off

To turn off the screen lock:
Briefly tap On/Off.
Slide your finger right on the display.

Step 4 of 9

1b - Select setting for automatic screen lock

Tap Settings.

Step 5 of 9

1b - Select setting for automatic screen lock

Tap General.

Step 6 of 9

1b - Select setting for automatic screen lock

Tap Auto-Lock.

Step 7 of 9

1b - Select setting for automatic screen lock

To turn on automatic screen lock:
Tap the required period.

Step 8 of 9

1b - Select setting for automatic screen lock

To turn off automatic screen lock:
Tap Never.

Step 9 of 9

1b - Select setting for automatic screen lock

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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