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I can't use one of my apps

If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 7 possible solutions to your problem. Click Start guide to see the solutions.

Want to download new apps from App Store? It's easy, but remember you need to set up your mobile phone for internet and activate your Apple ID on your mobile phone before you can use this function.

Step 1 of 10

Find "App Store"

Tap App Store.

Step 2 of 10

Find app

Tap Search.

Step 3 of 10

Find app

Tap Search.

Step 4 of 10

Find app

Key in the name of the required app and tap Search.

Step 5 of 10

Install app

Tap the required app.

Step 6 of 10

Install app

To install a free app:
Tap FREE.

Step 7 of 10

Install app

Tap INSTALL.

Step 8 of 10

Install app

To buy an app:
Tap the price.

Step 9 of 10

Install app

Tap BUY.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to install the app.
The installed app is now available from the main menu.

Step 10 of 10

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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