Device Help Apple iPhone 5c Calls and voicemail
Apple iPhone 5c

Apple iPhone 5c

View Device specs

Popular guides

Connect to a Wi-Fi network

Choose a network

Sharing pictures or video clips using AirDrop

List of screen icons

Restart mobile phone

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't make video calls using FaceTime

Back to Calls and voicemail
If you have problems making video calls using FaceTime, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
The recipient is not connected to the correct network
There are problems activating FaceTime
Your mobile phone is not connected to a Wi-Fi network
Video calls are not supported by the mobile network
The video call is made incorrectly

Video guides

Issue: Slow Mobile Internet on iPhone Issue: Can't Use Mobile Data with iPhone Issue: Can't Make or Receive Calls with iPhone Issue: Slow WiFi on iPhone Issue: Can't Connect to WiFi with iPhone

Media guides

Clean up and speed up your smartphone Can't make or receive calls on your smartphone? Can't use mobile data on your smartphone? Can't connect to WiFi on your smartphone? Slow mobile internet on your smartphone? Slow WiFi connection on your smartphone? 3 Simple tips to keep your smartphones safe