Device Help Apple iPhone 5c Calls and voicemail
Apple iPhone 5c

Apple iPhone 5c

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I can't make video calls using FaceTime

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If you have problems making video calls using FaceTime, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
The recipient is not connected to the correct network
There are problems activating FaceTime
Your mobile phone is not connected to a Wi-Fi network
Video calls are not supported by the mobile network
The video call is made incorrectly

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