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I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.

Want to set up your mobile phone for internet? Follow these easy instructions.

Step 1 of 9

Find "Cellular Data Network"

Tap Settings.

Step 2 of 9

Find "Cellular Data Network"

Tap Cellular.

Step 3 of 9

Find "Cellular Data Network"

Tap Cellular Data Network.

Step 4 of 9

Enter APN

Tap "APN" below "CELLULAR DATA".
If you're on a pay monthly rate plan:
Key in e-ideas
If you're on a pay as you go rate plan:
Key in hicard

Step 5 of 9

Enter username

Tap "Username" below "CELLULAR DATA" and key in 65ideas

Step 6 of 9

Enter password

Tap "Password" below "CELLULAR DATA" and key in 65ideas

Step 7 of 9

Save settings

Tap Cellular.

Step 8 of 9

Save settings

Tap Settings.

Step 9 of 9

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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