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I can't send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

You can set up your mobile phone to send and receive email from your email accounts. Using POP3, your email are retrieved and stored locally on your mobile phone and at the same time they're deleted from the server. It is therefore not possible to access your email from different devices. Before you can set up your mobile phone for POP3 email, you need to set up your mobile phone for internet.

Step 1 of 39

Find "Accounts & Passwords"

Tap Settings.

Step 2 of 39

Find "Accounts & Passwords"

Tap Accounts & Passwords.

Step 3 of 39

Create new email account

Tap Add Account.

Step 4 of 39

Create new email account

Tap Other.

If the name of your email provider is on the list, tap this instead.
Step 5 of 39

Create new email account

Tap Add Mail Account.

Step 6 of 39

Enter sender name

Tap Name and key in the required sender name.

Step 7 of 39

Enter email address

Tap Email and key in your email address.

Step 8 of 39

Enter password

Tap Password and key in the password for your email account.

Step 9 of 39

Enter account name

Tap Description and key in the required name.

Step 10 of 39

Enter account name

Tap Next.

Step 11 of 39

Enter account name

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.

Step 12 of 39

Select server type

Tap POP.

Step 13 of 39

Enter incoming server

Tap Host Name and key in the name of your email provider's incoming server. If Singtel is your email provider, key in pop.singnet.com.sg as your incoming server.

Step 14 of 39

Enter username

Tap Username and key in the username for your email account.

Step 15 of 39

Enter outgoing server

Tap Host Name and key in bbom-smtp.stm.com.sg.

Step 16 of 39

Enter outgoing server

Tap Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Step 17 of 39

Select email account

Tap the name of the email account you've just set up.

Step 18 of 39

Turn off encryption of outgoing email

Tap SMTP.

Step 19 of 39

Turn off encryption of outgoing email

Tap the field below "PRIMARY SERVER".

Step 20 of 39

Turn off encryption of outgoing email

Tap the indicator next to "Use SSL" to turn off the function.

Step 21 of 39

Turn off password encryption

Tap Authentication.

Step 22 of 39

Turn off password encryption

Tap Password.

Step 23 of 39

Turn off password encryption

Tap arrow left.

Step 24 of 39

Enter outgoing port number

Tap Server Port and key in 25.

Step 25 of 39

Enter outgoing port number

Tap Done.

Step 26 of 39

Enter outgoing port number

Tap arrow left.

Step 27 of 39

Turn off encryption of incoming email

Tap Advanced.

Step 28 of 39

Turn off encryption of incoming email

Tap the indicator next to "Use SSL" to turn off the function.

Step 29 of 39

Turn off password encryption

Tap Authentication.

Step 30 of 39

Turn off password encryption

Tap Password.

Step 31 of 39

Turn off password encryption

Tap arrow left.

Step 32 of 39

Enter incoming port number

Tap Server Port and key in 110.

Step 33 of 39

Enter incoming port number

Tap arrow left.

Step 34 of 39

Enter incoming port number

Tap Done.

Step 35 of 39

Select setting for retrieval of new email

Tap Fetch New Data.

Step 36 of 39

Select setting for retrieval of new email

Tap the indicator next to "Push" to turn the function on or off.

Step 37 of 39

Select setting for retrieval of new email

If you turn off the function, tap the required setting.

Step 38 of 39

Select setting for retrieval of new email

Tap the required email account and follow the instructions on the screen to select settings for the specific account.

Step 39 of 39

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss