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I can't send and receive iMessages

If you can't send and receive iMessages, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

You can send iMessages to phone numbers or email addresses if the recipient has a device that supports iMessage. Before you can send and receive iMessages, you need to set up your mobile phone for iMessaging.

Step 1 of 9

Create new iMessage

Tap the message icon.

Step 2 of 9

Create new iMessage

Tap the new message icon.

Step 3 of 9

Select recipient

Tap To and key in the first letters of the recipient's name.

Step 4 of 9

Select recipient

Tap the required contact.

Step 5 of 9

Select recipient

If the recipient can receive iMessages, iMessage is displayed in the text input field.

Step 6 of 9

Send iMessage

Tap the text input field and key in the required text.

Step 7 of 9

Send iMessage

Tap the send icon.

Step 8 of 9

Send iMessage

You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.

Step 9 of 9

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss