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Another Bluetooth device can't connect to my mobile phone

If another Bluetooth device can't connect to your mobile phone, there may be several causes of the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

Bluetooth is a wireless connection which can be used to transfer files between two devices or to establish a connection to other devices, such as a wireless headset or keypad.

Step 1 of 3

Turn Bluetooth on or off

Slide your finger upwards starting from the bottom of the screen.

Step 2 of 3

Turn Bluetooth on or off

Tap the Bluetooth icon to turn the function on or off.

Step 3 of 3

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss