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I can't turn on my mobile phone

If you can't turn on your mobile phone, there may be several causes of the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

Before you can turn on your mobile phone, you need to insert your SIM into your mobile phone.

Step 1 of 6

Turn on your mobile phone

Tap and hold On/Off until your mobile phone is turned on.

Step 2 of 6

Enter PIN

Slide your finger right on the screen.

Step 3 of 6

Enter PIN

If your SIM is locked, tap Unlock.

Step 4 of 6

Enter PIN

Key in your PIN and tap OK. The default PIN is 1234.

The PIN protects your SIM from unauthorised use. If you key in an incorrect PIN three times in a row, your PIN will be blocked.
Step 5 of 6

Turn off your mobile phone

Tap and hold On/Off.

Step 6 of 6

Turn off your mobile phone

Tap and drag the power off icon right.

Swipe right for the next step

Tap anywhere to dismiss

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