Device Help Apple iPhone 6s Messaging
Apple iPhone 6s

Apple iPhone 6s

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Turn mobile data on or off

Answer call

Making a video call on my mobile phone using FaceTime

Turn use of PIN on or off

Change PIN

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Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't send and receive iMessages

Back to Messaging
If you can't send and receive iMessages, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
There's an error at the receiving end
There are problems turning on iMessage
Your iMessage isn't written correctly
Your mobile phone has not been correctly set up for iMessaging
Time zone, date and time aren't correctly set on your mobile phone

Can you make a voice call?

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages.

No

Video guides

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Media guides

Clean up and speed up your smartphone Can't make or receive calls on your smartphone? Can't use mobile data on your smartphone? Can't connect to WiFi on your smartphone? Slow mobile internet on your smartphone? Slow WiFi connection on your smartphone? 3 Simple tips to keep your smartphones safe