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My mobile phone doesn't respond

If your mobile phone stops responding while you're using it, there may be several causes of the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

If your mobile phone is slow or freezes, it might help to restart it.

Step 1 of 2

Restart your mobile phone

Tap and hold On/Off.

Step 2 of 2

Restart your mobile phone

At the same time, tap and hold the Bottom volume key until your mobile phone restarts.

Swipe right for the next step

Tap anywhere to dismiss