Search for topic or select one below

I can't start my mobile phone

If you can't start your mobile phone, after having turned it on, there may be several causes of the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

The phone lock code prevents others from accessing the contents of your mobile phone (pictures, messages etc.). When the phone lock code is turned on, it needs to be used every time you turn on your mobile phone and when it has been in sleep mode.

Step 1 of 7

Find "Touch ID & Passcode"

Tap Settings.

Step 2 of 7

Find "Touch ID & Passcode"

Tap Touch ID & Passcode.

Step 3 of 7

Turn on use of phone lock code

Tap Turn Passcode On and key in a phone lock code of your own choice twice.

Step 4 of 7

Turn deletion of data on or off

Tap the indicator next to "Erase Data" to turn the function on or off.

Step 5 of 7

Turn deletion of data on or off

If you turn on the function, tap Enable.

Step 6 of 7

Turn off use of phone lock code

Tap Turn Passcode Off and key in the phone lock code.

Step 7 of 7

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss