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I can't use of one my apps

If you can't use one of your apps, there may be several causes of the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

It's recommended you update your mobile phone with the latest software, as the manufacturer continuously corrects errors. It's a good idea to back up the phone memory first. Before you can update the phone software, you need set up your mobile phone for internet.

Step 1 of 3

Update phone software

Tap Settings.

Step 2 of 3

Update phone software

Tap General.

Step 3 of 3

Update phone software

Tap Software Update. If a new software version is available, it's displayed. Follow the instructions on the screen to update the software on your mobile phone.

Swipe right for the next step

Tap anywhere to dismiss

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