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I can't use one of my apps

If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

Want to download new applications from App World? It's easy, but you need to set up your mobile phone for internet and create a BlackBerry ID before you can use this function.

Step 1 of 12

Find "BlackBerry World"

Tap the Menu key twice.

Step 2 of 12

Find "BlackBerry World"

Tap BlackBerry World.

Step 3 of 12

Find app

To search by category:
Tap Games or Apps.
Go to the required category.

Step 4 of 12

Find app

To search by name:
Tap Search BlackBerry World.

Step 5 of 12

Find app

Key in the name of the required app and tap the Navigation key.

Step 6 of 12

Install app

If required, go to a category.
Tap the required app.

Step 7 of 12

Install app

To install a free app:
Tap Download.

Step 8 of 12

Install app

To buy an app:
Tap the price.

Step 9 of 12

Install app

Follow the instructions on the display to install the app.
Tap Disconnect.

Step 10 of 12

Install app

Tap the Return key to return to the home screen.

Step 11 of 12

Use app

Tap the Menu key twice.

Step 12 of 12

Use app

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Swipe right for the next step

Tap anywhere to dismiss

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