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Backing up the phone memory on my mobile phone

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

Step 1 of 7

Install BlackBerry Desktop Software

Go to www.blackberry.com on your computer.

Find the download section on the website to download BlackBerry Desktop Software.

Download and install BlackBerry Desktop Software.

Step 2 of 7

Connect mobile phone and computer

Connect the data cable to the phone socket and to the computer's USB port.

Step 3 of 7

Connect mobile phone and computer

Tap Sync Media.

Step 4 of 7

Back up phone memory

Start BlackBerry Desktop Software on your computer.

Step 5 of 7

Back up phone memory

After a moment the program establishes a connection to your mobile phone.

Click Back up now.

Step 6 of 7

Back up phone memory

Click Full.

Step 7 of 7

Back up phone memory

Click Back up to back up the phone memory.

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