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I can't make voice calls

If you can't make voice calls, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

You can turn off your own caller identification, your number will then not be shown at the receiving end when you make a call. You can also make one call with hidden caller identification. Your number is only hidden when you make voice calls not when you send messages.

Step 1 of 5

Find "Show My Number"

Tap Connect.
Slide your finger downwards starting from the top edge of the display.

Step 2 of 5

Find "Show My Number"

Tap Settings.

Step 3 of 5

Find "Show My Number"

Tap Show My Number.

Step 4 of 5

Turn caller identification on or off

Tap the indicator next to "Allow My Number To Appear When Calling" to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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