Search for topic or select one below

I can't send and receive MMS

MMS can contain media files such as pictures and audio files. You can send MMS to one or more phones and to email addresses. If you can't send and receive MMS, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

If you want to avoid using data when you're abroad, you need to turn off data roaming on your mobile phone. Once done, you can only make voice calls, send SMS and use applications that don't require an internet connection.

Step 1 of 6

Find "Mobile Network"

Slide your finger downwards starting from the top edge of the display.
Tap Settings.

Step 2 of 6

Find "Mobile Network"

Tap Networks and Connections.

Step 3 of 6

Find "Mobile Network"

Tap Mobile Network.

Step 4 of 6

Turn data roaming on or off

Tap the drop down list below "Data services while roaming".

Step 5 of 6

Turn data roaming on or off

Tap On, Off or Prompt.

Step 6 of 6

Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Media guides